Shipments and returns

Service time table Monday to Friday from 9:00 to 18:00.

Orders paid by electronic gateway (Servired or Paypal) before 15:00 are shipped on same day.

Orders paid by bank wire, are shipped the day we receive the payment. It takes approximately 1 to 3 days after making the bank transfer.

Orders paid by check will be delivered when we make effective the check. It takes between 2 to 3 days upon received the check.

 

 

Delivery charge is calculated based on your geographical area and shipping weight. To know transport costs must be registered in our shop.
The duration of transport may vary depending on your area.


The delivery of our products in the peninsula and in Portugal are 24-48 hours of placing the order. Delivery is via MRW Seur or during the day after processing.

Delivery times are approximate. In the event that there is any inventory shortage or unavailability of an item clicalia.com point will contact you immediately to inform the new delivery date or, if not possible to serve the product, we will cancel. In any case, a delay in delivery in relation to the times does not entitle the customer to claim any compensation.


Satisfaction or return

If the customer is not satisfied with your product, the deadline to request a refund provided within 7 calendar days from receipt of order. In this case, shipping and collection shall be borne by the customer.

Before making such refund the customer must contact our sales department within the period specified by e-mail info@clicalia.com, telephone +34 663 222 627 where we will indicate how to proceed refoulement. There will be no return has not been previously reported.

To support the return of the product and its packaging must be in perfect condition and keep all accessories and documentation of origin. The item to return must be properly packaged for return.

IMPORTANT:

clicalia.com not return the amount or make any forwarding of goods until it has verified the receipt and status of the product, packaging and accessories item being return or exchange.

The return is the price originally included in the order and proceed to refund the amount, according to the method of payment by the customer.

Defective Product Origin:

Once we receive the defective product clicalia.com will send another. In this case the change will always be for the same item or reference. Only you will be billed the first shipment, taking over midominio.com of postage for the return and new shipment. If you wish to make an exchange for another item, the cost of return and new shipment will not be made by clicalia.com.

Product that by mistake, do not correspond to the order:

clicalia.com bear the cost of collecting the wrong item and for the delivery of the order placed.

If it is a gift:

May be changed if the product has been opened and is in perfect condition. Never be refunded the purchase price but can effect change on an item for the same amount or higher. Shipping costs and the price difference if any, shall be borne by the person making the change.